Cubes Self Storage FAQ: Storage in Salt Lake City

We know you have questions and we have answers. Here are the most frequently asked:

General FAQs

Supplies FAQs

Billing FAQs

General FAQs
What unit sizes do you offer?
Our unit sizes range from 5'x5' to 10'x30' and the ceilings are extra high so you can pack even more into your space. �We offer heated and cooled units in every size.

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Will I need to purchase a lock?
To keep your belongings as safe as possible, Cubes offers high-quality, high-security locks designed especially for storage units. These are the only locks that will fit Cubes storage units, and we'll provide one to you for a small refundable deposit.

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Do you keep a key to my storage unit?
No - you are the only one who will have your key, so keep it in a safe place and remember where you put it.

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Are your storage units heated and air-conditioned?
We offer heated and air-conditioned units in each size at both of our locations. These units are ideal for belongings or inventory that require extra protection from heat, cold or moisture.

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What's the difference between an indoor unit and an outdoor unit?
Indoor units are inside buildings, protected from the weather - some are on upper floors and can be accessed by a large elevator. Outdoor units are usually on the ground level and often offer handy drive-up access.

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Do you offer outdoor storage for RVs, cars or boats?
No, we don't, but we'd be happy to help find outside storage for you. And keep in mind that our larger drive-up units are big enough to fit many cars and boats.

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When is my rent due?
Your rent is due on the same date each month, which will be the date your lease begins. For example, if you begin renting on the eighth of the month, your rent will be due on the eighth of each month thereafter. We offer a grace period of ten days. A late fee of $15 will be charged on the 11th day after your rent is due and a second late fee of $25 will be charged on the 25th day after your rent is due.

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Can I rent my storage space by the month?
Yes, our rental contracts are month-to-month agreements - you don't need to sign a long-term lease.

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If I sign a lease for six months or a year, do you offer a discount?
We offer many ways for individuals - including seniors - and businesses to save money. Check with your store manager to find out which plan is best for you. Remember that if you prepay your rent for one year, we'll give you the 13th month free.

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Will you give me a refund if I move out in the middle of the month?
We will refund any prepaid months rent, and will prorate an upcoming month's rent with notice prior to move-out.

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How much notice do you require when I move out?
Please give us at least 48 hours notice before you move out, and let us know when you have vacated your unit.

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When can I access my storage unit?
Your electronic gate code provides you access to your unit between 6 a.m. and 10 p.m. every day of the year. �If you need extended access hours, just ask your manager.

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Can anyone else have access to my storage unit?
Yes, but only if you specifically authorize them. You can authorize additional people to access your unit by asking them to sign the authorized access form. The manager can provide the details and the form.

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What's the difference between access hours and office hours?
During access hours - between 6 a.m. and 10 p.m. - you can use your gate code to access your storage unit. During office hours, our manager is available to answer your questions, accept your rental payments and so on.

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What if I lose my gate code or the key to my storage unit?
Call your Cubes manager during regular business hours, and he or she will be able to help you.

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Will I need to insure the things I put into my storage unit?
Yes. You are responsible for the things you store at Cubes and we require that you have insurance. �You may be covered under your homeowner's policy - check with your insurance agent to be sure. If not, you can purchase affordable storage insurance at the Cubes office.

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What kind of documentation will I need to rent a storage unit?
You will need to provide a valid, government-issued form of identification such as a driver's license, state ID or passport.

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Do you have handcarts or dollies I can use to help move in and out?
Yes, we have carts and dollies on hand and you're free to use them whenever you're at Cubes.

Supplies FAQs
Can I still purchase packing supplies even if I don't rent storage at Cubes?
Yes - both Cubes locations offer top-quality packing supplies like boxes, tape, protective wrap and furniture covers. We're happy to sell our packing supplies to anyone who needs them. Order Supplies.

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Can I return any items for a refund?
Yes - just bring any unused or unopened items to either Cubes location within 30 days of purchase, and we'll give you a full refund.

Billing FAQs
When is my rent due?
You can choose the date your rent is due each month, so you can more easily budget your expenses. Most people choose their move-in date, but it can be any date you like. Your rent will then be due on the same date each month. �We offer a grace period of ten days. A late fee of $15 will be charged on the 11th day after your due date, and a second late fee of $25 will be charged on the 25th day after the due date.

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How do I pay my monthly rent?
Cubes offers four convenient ways to pay:
1. Choose AutoPay.
Enroll online or at your Cubes location and we'll automatically debit your bank account or charge your VISA �, MasterCard �, Discover � or American Express � credit card for your monthly rent.
2. Pay online at cubesselfstorage.com.
Register online at cubesselfstorage.com, then make online payments from your bank account or VISA �, MasterCard �, Discover � or American Express � credit card.
3. Pay by mail.
Mail your monthly payment to your Cubes location. �Please include your storage unit number on your check or money order and make certain you mail it in time to arrive before the due date.
4. Pay in person.
You are welcome to pay your rent at your Cubes storage center with cash, check or credit card.

Storing isn't something most people do every day, but it is something we do at Cubes 24/7. So if you have any questions at all, we're always happy to answer them.